Dare un Feedback negativo è tanto duro e difficile, quanto riceverlo. Per cui…
E’ necessario capire e sentire, che la persona che propone un feedback, un rimando, sta solo cercando di migliorare una situazione, un problema, un obiettivo non raggiunto: la relazione. E non ha intenzione di toccare la sensibilità, la persona. Altrimenti parliamo di un’ altra cosa. Il feedback è un dono da accogliere. Anche se al primo impatto può far male. E se fa male c’ è qualcosa da sistemare o risolvere ancora all’ interno della nostra persona. Mettersi nei panni di chi sta cercando di dare un feedback è importante. Perché dare un feedback anche spiacevole, è sempre un momento in cui ci vuole coraggio. Sono veramente pochi coloro che vogliono ferire. Per questo è bene accogliere con empatia, anche quello che sta vivendo l’ Altro che rimanda il concetto. Ringraziare per questo momento, crea relazione e confronto. Dire anche, grazie, ci rifletterò su e ne parleremo in altro momento, fa bene ad entrambe. C’ è onestà, apertura e autenticità.
Domande:
Rispondo allo stesso modo sia al feedback negativo che a quello positivo?
Cosa posso imparare da come rispondo al feedback positivo per poi applicarlo a quello negativo?
Quali tecniche per calmarmi posso usare, quando sento che sto per diventare ansioso e sto per mettermi sulla difensiva?
Ho tradotto le parti salienti, quelle più significative per me. Chi vuole può leggere per intero e in lingua. 😉
When you encounter negative feedback, it means someone cares enough about you to help you succeed. Change your mindset to show that you care, too.
• People tend to take negative feedback personally, but individuals can change their perspective by looking at feedback through a lens of caring.
• By viewing feedback from the lens that the other person genuinely cares about you and is invested in your success, you can respond constructively.
• When receiving feedback, listen carefully and objectively, ask follow-up questions, and focus on what is being said rather than how it is said.
• Also, avoiding being defensive and don’t prepare your response as feedback is being given.
• Finally, show appreciation for the feedback and ask to meet again so that you can prepare a rational response and action plan.
Ideas for Action
• When you are the recipient of negative feedback, pull out your lens of caring. Remember that it’s just as hard to give negative feedback as it is to receive it. Allow yourself to recognize that the other person cares enough about your success to invest the time in you to help you improve. You are being supported, not personally attacked.
• Always receive feedback in a constructive manner. To start, listen carefully and objectively to the feedback, and ask follow-up questions. Also, pay close attention to what is being said, not how it is being said, to ensure your understanding of the message being communicated. To this end, don’t allow yourself to become distracted by becoming defensive or planning your response. Finally, genuinely express your appreciation for the feedback and ask to revisit the conversation in the near future.
• At the end of any dialogue in which you have received negative feedback, summarize and repeat your understanding of the issue(s) as well as any next steps. Know exactly what you need to do to succeed. After the meeting, make sure to follow through on next steps and then follow up to ensure you’ve resolved any and all issues to your manager’s satisfaction.
• As a manager, invest in each of your team members by providing regular, thoughtful feedback in both group and one-on-one settings. Show that you care for them by helping to develop their skills and abilities, especially in areas where they show weaknesses. Always address bad situations immediately—don’t allow them to build up the point where you no longer care about certain individuals.
• Put yourself in the shoes of the person who is giving you feedback by thinking about a time when you had to deliver negative feedback. Was it hard for you? Why or why not? How did the dialogue play out? What did you do to make the situation better? Now, when you have to give feedback, remember your own experience and do what you can to provide feedback that comes from a place of caring.
Questions to Ask
• Do I respond to negative feedback in the same why I respond to positive feedback? Why?
• What can I learn about how I respond to positive feedback that I can apply to receiving negative feedback?
• What techniques can I use to create a sense of calm when I begin to feel anxious or defensive?
• When giving negative feedback, how can I show that I care about the individual without oversimplifying or sugarcoating the issue?
By Heide Abelli
#ExpediaCares #Development #Feedback . Oggi ho ricevuto questa risposta cercando tra le fonti dell’ azienda. Ringrazio perché ne avevo proprio bisogno. ❤
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Sarah Maria 76 